Communicating with your employees: When bad weather meets the work place

I just wanted to make this quick (I promise) article to touch on the issue of communicating with employees and contractors when disaster strikes.

As I’m writing this article, Hurricane Sandy is slowly leaving my tri-state area and has left a hell of a mess to clean up. Most of our public transportation is shut down and all major roads leading out to neighboring towns are closed. So what do you do if you own a store in a neighboring town, and your employees live elsewhere. Better yet, what do you do before bad weather hits your location?

Tell your employees whether or not they will be braving the elements to get to work the day of the calamity. Open a Twitter account and post your job closings. Have an email system that will send information regarding job closings that can be accessed anywhere. If configured correctly, that email system can also send text messages to reach employees that don’t have email accounts (yep, they still exist). If you have a IP-PBX system, announce your company’s temporary closing so employees can call and find out at their leisure. You can also be very old school and make phone calls to all of your employees and contractors. I would also suggest getting the info of your “temp” workers so you can contact them as well.

Communicating with your employees when weather concerns or local disasters are imminent is not only a more efficient way of operating your business, it’s also very professional. And considerate. That’s my public service announcement.

All done. See ya.

-E. Jones

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Posted by ejones215 - October 30, 2012 at 10:11 am

Categories: Employees and Hired Help   Tags:

Get A Competitive Advantage: Simple Marketing Ideas

Marketing Strategy ideas that are sure to add a competitive advantage.

 

As most of my article topics seem to be conceived, I was talking with a guy I met earlier in class today and we spoke about why people don’t take marketing their small businesses seriously. You see, he’s a marketing major. And he’s hoping that more of you take this aspect of your small business seriously so you’ll hire him… Kidding. Seriously though, folks. I get butterflies in my gut when I cross paths with people who know a bit about marketing a business idea. In this conversation, (you know I was taking notes) I came to the conclusion that I’d add some of his food for thought dished out during our chat. Eat up.

 

Marketing is key, as are other pieces of your business pie. But this particular piece should be a sizable one. This piece of pie can determine whether you win or lose in your field of business. Let’s not forget, JVC crushed Sony in the video cassette war of the 80′s. Marketing strategy was the deciding factor in this fight between the VHS tape and Betamax. Betamax’s product was way superior. VHS’s marketing strategy was equally superior.

 

Sit down and draft a marketing plan for your company. Until I can get some samples that you can reference here on the SOB, you’ll have to search the net for marketing plan examples. You can find templates and just swap your information in place of the old work.

 

Take your marketing budget seriously. Because YOU are smarter than the average business owner, and because YOU will be advertising your company and products (or services). Many entrepreneurs will not have a marketing budget when they start up, since most believe it is less important than other segments of their business start-up plans (legal fees, licensing fees, accounting, employees). Honestly, that’s the perfect way to reduce your competitive advantage. Don’t make that mistake. Find out how much it would cost to put your marketing plan into action and construct a marketing budget today. Right now!

 

Use your marketing budget wisely. Throwing money around will not get the attention of the public if they are not there to see you “make it rain” (I always wanted to say that). Figure out who will buy your product or hire you for services. Find out how they live their lives. Where do they go? Your ads need to be there. What do they read and watch? Your ads need to be there (if you can afford the advertising).

 

Network, Network, Network. One of my biggest problems, unfortunately, is networking. But that doesn’t mean you should make the mistakes that I have and still do from time to time. Get out there and make some contacts. And remember to follow up with the people you meet.

 

Don’t make enemies of your competitors when you’re a start-up, period. No matter how big or how small they are, you will never know what is in their war chest until it’s putting you out of business. Especially if they have been around a while or are bigger than you.

 

Do your SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis. That will help you understand your industry’s environment and to design your company for success. Research the net, and check the library too. Don’t forget that you can ask your contacts for industry info too. It’s always good to know what you’re getting yourself into. SWOT analyses are great for identifying your competitive advantage as well.

 

What is unique about your business? What do you do that your competitors don’t? Do your competitors do something that you don’t? Is there a group of consumers that are being neglected by your competition? What’s the best and the easiest way to gain market share in your industry? What is your competitive advantage? These are questions you need to ask and have answers for.

 

Tell the world how they will benefit from your product or service. Sounds simple right? BUT when I see folks advertise here in Philly, the only message they seem to deliver is “Hey!! I’m over here!” They only look to grab attention. But then what? The real benefit of a product or service is not always obvious. Neither is telling all about it. What hopes, dreams, and/or desires does your product or service fill? What is obvious to you may not be such for the everyday consumer. For instance, the benefit of a free consultation is “no risk.” Trials equal “low risk”.

 

Take your marketing strategy a step further and plan out the exact steps you will take to market your small business. Don’t just simply list them. Plan the year out month by month. What will you do and when. Be flexible with you plan but always have one. Make sure you have your plan in paper so you have a reference to follow when things get hectic. When small businesses get busy they often quit marketing their business and cause themselves to fall from the spotlight. A plan will help you avoid that mistake.

 

Until next time,

-E. Jones

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Posted by ejones215 - October 26, 2012 at 3:40 am

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Making money from a hobby

Planning on making money from a hobby?

 

The idea of writing an article about making money from a hobby came from a conversation I had with a good friend at work. Before I bore you with a story, I want to drop a few jewels first and then I’ll tell you my buddy’s story of getting into business.

I and many others have dreams of beginning a business and being self-employed…. including you (you wouldn’t be here if you don’t). Unfortunately, we all can’t “just do it”, contrary to what the Nike commercials tell us. What we can do is work towards it. Inch towards it. As you gain inches (knowledge), you’ll amass feet (experience), and those feet will grow into yards (credibility), and when you add up those yards….. you get the idea. If you want to start making money from a hobby, take your hobby to the next level a few steps at a time.

Want to own your own restaurant? Play in the kitchen! Experiment! Come up with unique recipes. Discover your own secret spice combinations and sauces. Sell food that you make to your neighborhood. They will let you know if your food is restaurant ready. It’s better to get experience in your field by any means before getting into business. Take it another inch and set up a simple webpage or dedicate a Facebook page to promoting your food selling events. Tell people to sign up on your mailing list to friend you on Facebook to receive information on when the next meal sale will be and where. Move a foot and expand your delivery borders so more people will taste your food (that’s what heat bags are for). Take another inch and donate your time and expertise to local churches looking to fund raise (as long as they are willing to let you advertise a little). From there, you will reach more people and build a following. Those people will let you know when you are ready to take it a step further. Just make sure every inch is documented. That documentation will look great when you are finally applying for your first (and possibly only) business loan. When you want to make money from a hobby, it’s best to have objectives that can be reached by these little steps. Hobbies besides cooking can follow the same formula. Arts and crafts are an obvious example.

Testing the water helps when your doubt and fears, especially of the unknown, get the best of you. Treat your business idea as a hobby that CAN make you money in your spare time.

 

The Conversation

On to Michele’s story. She’s a friend that I see every so often at work. A lawyer and newly married to a buddy of mine, Jay, who just started his career as a pastor. Now Jay has been approached many times to marry some of the engaged couples within his church, and of course he does so, often. Because Jay and Michele are very popular and involved at their church, they are usually asked to lead in constructing events, both church and non-church related. Michele has been a guiding force in many of these events. Now, whether she is very skilled in the art of setting up events and throwing parties, or if she has just been increasingly lucky, all of her events were success after success. Each topping the last. And with Jay handling more and more wedding requests, who do you think is being asked to plan the wedding and the reception? You guessed it. Michele has been planning many of the weddings that Jay has been asked to minister so far. To Michele, this was nothing more than a hobby for her and she charged nothing for her services. Instead she takes “donations”, whatever the couple getting married felt like giving. She’s done well at making money from a hobby that she’s not charging for.

I asked Michele if she ever thought of getting into business as an event and wedding planning. I asked her if she ever thought of leaving the security and safety of being a lawyer for the unpredictability of being a businesswoman. After a brief pause for reflection, she tells me that was her dream to be a wedding planner. She felt like she had a knack for organizing and enjoyed the feeling she got from seeing people happy and having fun, thanks to her. What stops her from beginning a business based on a hobby she’s obviously good at is her fear that she would fail as a business owner in that industry.

Instead of finishing this story, I will end with this. We all have feelings of doubt. Some of us doubt all the time, but all of us do it at some time (how cheesy was that). It is a security measure. If we never feared or doubted, we could potentially ruin our lives. Unfortunately, those doubts and fears attack our dreams and our potential, and in turn, ruin our lives. Fear can be beaten, ladies and gents. Sure, getting into business is a scary endeavor. You can go a long way with baby steps, or just steps to an objective. Take your time and absorb the experiences. Getting into business will come easier when you pace yourself.

Michele and then discussed what she can do to mirror the operations of a similar company without actually beginning the business she envisioned yet. My suggestion to Michele was to start by continuing to view wedding and event planning as a HOBBY but to treat it as a business by organizing and documenting her experiences. Did something unexpected happen? Write it down. What part of setting up the event was most expensive? Write it down. Where could I have saved more money for the client? Write it down. I told her to make a portfolio, just as wedding planners would (and should if there are some that aren’t…) and to build referrals. Get hand written (if possible) testimonials. Getting testimonials on video are just as good (they can be posted to your website). Interview the guests (briefly). Now Michele is a lawyer so she hit me with the idea of having anyone interviewed to sign a release. I know, sounds extreme right? It’s not if you are a business owner protecting your “assets”. As Michele gets comfortable, then she can make more minor additions to her strategy.  If she outsources specialized work such as photography, she could negotiate deals with photography studios.

 

In closing…

Meeting a few little objectives at a time will go a long way for Michele when she wakes up one day and decides that making money from a hobby such as hers is the only way to go. Her transition shouldn’t be as much of a shock because of the experience she has built up. And the tangible evidence that she can handle the demands of potential clients, all in her portfolio.

 

-E. Jones

 

 

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Posted by ejones215 - October 25, 2012 at 2:22 am

Categories: Business Ideas   Tags: